Privacy Policy
Last updated September 8, 2026. ChattLuxe Auto Spa (“we”, “us”) operates chattluxeautospa.com and the booking form on it. This policy explains what we collect, how we use it, and the choices you have.
What we collect: When you book or contact us, we collect your name, phone number, email address, vehicle year, make, model, and any notes you add. Our booking and customer management system is provided by OrbisX, which stores this information on our behalf. We also collect standard website data such as pages visited, device type, and approximate location through cookies and similar tools.
How we use it: To schedule and confirm appointments, send appointment reminders and follow ups by text message and email, respond to your questions, process payment at the shop, and improve our website and advertising.
Text messages: By submitting your phone number through our booking or contact form, you agree to receive appointment related text messages from ChattLuxe Auto Spa. Message and data rates may apply. Reply STOP at any time to opt out. We do not sell or share your phone number with third parties for their own marketing.
Advertising and analytics: We use Google Ads, Google Analytics, and Meta (Facebook and Instagram) tools to measure how people find our site and to show relevant ads. These services use cookies and may collect your IP address and browsing activity on our site. You can manage cookies in your browser settings and opt out of personalized ads through Google Ads Settings and your Meta ad preferences.
Sharing: We share your information only with service providers who help us run the business (OrbisX for booking, Squarespace for website hosting, payment processors, and messaging providers) and when required by law. We do not sell your personal information.
Retention and security: We keep booking records as long as needed for service history, warranty, and legal purposes. We use reasonable safeguards to protect your information, but no online transmission is completely secure.
Your choices: You can ask us to update or delete your information, or opt out of marketing messages, by calling or texting (423) 316-2156 or emailing sales@chattluxeautospa.com.
Children: Our services and website are intended for adults. We do not knowingly collect information from anyone under 18.
Changes: We may update this policy from time to time. The date at the top shows the latest revision.
Contact: ChattLuxe Auto Spa, 6921 Middle Valley Rd #113, Hixson, TN 37343. Phone (423) 316-2156. Email sales@chattluxeautospa.com.